Terms and Conditions for ANNAPURNA CLOUD KITCHEN:

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ANNAPURA CLOUD KITCHEN India is running ANNAPURA CLOUD KITCHEN Home Delivery Service (hereinafter referred to as “ANNAPURA CLOUD KITCHEN Home Delivery”) via following channels Own cloud kitchen and OTA'S sWIGGY AND ZOMATO

 

For Food Delivery direct from Annapurna Cloud Kitchen accessible from link Below:

ANNAPURA CLOUD KITCHEN India website viz. https://www.homestayandclassesonline.com/online-ordering

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We use service Bike Riders  of parcel delivery apps such as Porter,Swiggy Genie,Ola Rider, Uber Rider,Tuktuk Rider etc. or may delivery through other riders as per availiabilty.

ANNAPURA CLOUD KITCHEN call  number for home delivery on +91-8437642929 (the “ANNAPURA CLOUD KITCHEN Home Delivery Call Center”). Customer may also call on this phone number for their grievances or queries.

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The acceptance of order shall be at the entire, sole and absolute discretion of ANNAPURA CLOUD KITCHEN India. ANNAPURA CLOUD KITCHEN India further reserves the right to refuse or to accept or to cancel any order from any customer beyond the delivery area, without assigning any reasons. It shall be the sole and absolute responsibility of the customer to ensure that delivery instructions are clear and precise.

 

It is clarified that ANNAPURA CLOUD KITCHEN Home Delivery is not available in all Areas. To check whether ANNAPURA CLOUD KITCHEN Home Delivery is available in your area, customers need to refer to the information and details disclosed in the respective ANNAPURA CLOUD KITCHEN Home Delivery channels, as disclosed above.

 

Delivery policy:

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The Delivery is subject to:

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Customer addresses falling in the delivery area (area within which ANNAPURA CLOUD KITCHEN Home Delivery is available) of the nearest restaurant. The delivery area is defined from time to time by ANNAPURA CLOUD KITCHEN India at its discretion and is subject to change.

The delivery address being mapped to the nearest restaurant that delivers in customer area.

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Availability of ANNAPURA CLOUD KITCHEN India products and services.

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Availability of the restaurant as online to take up the delivery.

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In case the delivery locality is not listed in the restaurant map, delivery orders cannot be placed. However, you may choose to pick up your order from the nearest ANNAPURA CLOUD KITCHEN India via curbside pickup option given in the website, if this service is available at the respective ANNAPURA CLOUD KITCHEN India Outlet.

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Once the order has been placed successfully it cannot be changed or cancelled by the customers for any reason. You may get updated on the status of the order by calling the restaurant directly.

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ANNAPURA CLOUD KITCHEN India shall use its best efforts to meet the scheduled delivery time and at times the delivery schedule may also be conveyed by the ANNAPURA CLOUD KITCHEN Home Delivery Call Center on the phone to the customer, however, it does not guarantee these delivery timelines in every case. ANNAPURA CLOUD KITCHEN India shall not have any liability to customer if the customer's order fails to meet in whole or in part such scheduled delivery time.

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It is customer’s responsibility to ensure that customer himself/herself or an appropriate person is available at the delivery address and he/she must pay in full for the order placed through ANNAPURA CLOUD KITCHEN Home Delivery channels. If customer or appropriate person fails to be present for ANNAPURA CLOUD KITCHEN Home Delivery, ANNAPURA CLOUD KITCHEN India is entitled to charge the customer in full the amount of order, the cost of delivery and any other charges that may be levied from time to time for the ANNAPURA CLOUD KITCHEN Home Delivery.

ANNAPURA CLOUD KITCHEN India reserves the right to reject the Delivery order or to cancel the same once it is accepted:

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In case of customer ordering through ANNAPURA CLOUD KITCHEN Home Delivery Call Center, ANNAPURA CLOUD KITCHEN India is unable to contact the customer due to any reason whatsoever on the mobile / landline number of the customer as provided by the customer at the time of placing the order;

or

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In case of non-receipt of payment in full or in part in any previous order or the current order; or

In case of abuse to any employee/ representative /riders of ANNAPURA CLOUD KITCHEN India in any previous incident; or

If there is a trend of order cancellations; or

If there is a trend of frequent frivolous complaints and consequent replacements; or

If customer has provided wrong, inaccurate, incomplete or incorrect address; or

If customer’s address is not falling in defined delivery area of the nearest or any other restaurant or beyond the delivery area of ANNAPURA CLOUD KITCHEN India;

 

or

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In view of difficult operating conditions for ANNAPURA CLOUD KITCHEN Home Delivery like heavy traffic or bad weather condition or New Year’s Eve, during festivals like Holi, Ganesh Chaturthi, Christmas, Diwali and Navratri, etc., or in instances of political rallies, processions etc.;

 

or

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ANNAPURA CLOUD KITCHEN India reserves the right, in its sole and absolute discretion, without limitations, conditions and/or qualifications, and without need of prior notification, to limit, change, modify or cancel any order, and/or to refuse any service to any customer for any reason attributable to circumstances and conditions beyond the control of ANNAPURA CLOUD KITCHEN India which would render order fulfilment impossible or delay the fulfillment of its obligations;

 

or

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In any other event at the sole discretion of ANNAPURA CLOUD KITCHEN India, without the need to assign any reason or explanation.

We request the customers to note that menu and prices are subject to change without any notice. Therefore, it is the responsibility of the customer to keep himself/herself informed of such updates and check the items in the cart before placing the order for ANNAPURA CLOUD KITCHEN Home Delivery. There can be no cancellation or modification of the order, once placed.

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ANNAPURA CLOUD KITCHEN India may change the terms of, or add new terms to, these Terms and Conditions for ANNAPURA CLOUD KITCHEN Home Delivery (“ANNAPURA CLOUD KITCHEN Home Delivery Terms and Conditions”) at any time, with or without cause, and without giving notice. These ANNAPURA CLOUD KITCHEN Home Delivery Terms and Conditions have to be read in conjunction with our Privacy Policy, General Terms of Use, Disclaimer, offers related terms and conditions, and any other terms and conditions as available on the ANNAPURA CLOUD KITCHEN India website and that may be amended by ANNAPURA CLOUD KITCHEN India from time to time. Therefore, it is the responsibility of the customer to keep himself/herself informed of any and all such updates.

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Pricing and Payment

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The price of ANNAPURA CLOUD KITCHEN India products in all states where ANNAPURA CLOUD KITCHEN India is operating its restaurants is exclusive of the Goods and Services Tax (GST) at applicable rates.

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The price of ANNAPURA CLOUD KITCHEN India’s products and services is exclusive of ‘Restaurant Handling’ charges. The customer is liable to pay Restaurant Handling charges (on the order placed through ANNAPURA CLOUD KITCHEN Home Delivery) as applicable in that particular area.

Upon delivery, customer shall pay in cash all charges, including but not limited to Restaurant Handling charges mentioned above, incurred in connection with the order. Alternately, while placing the order on the eligible ANNAPURA CLOUD KITCHEN Home Delivery Service channels, customers may choose the online payment option, upon which they shall be redirected to an external payment gateway, on which they are required to follow the payment gateway’s separate instructions for effecting online payment. The payment gateway is not under ANNAPURA CLOUD KITCHEN India’s purview, control or discretion, and ANNAPURA CLOUD KITCHEN India is not responsible for and shall not be liable to any extent or in any manner for any payment-related or internet-related issues faced by customers in relation to online payments including payment refunds, and customers shall indemnify and keep fully and effectively indemnified ANNAPURA CLOUD KITCHEN India and its affiliates in this regard.

 

In case the order which is paid through digital payment method is cancelled due to non-availability of the ordered product at the restaurant or any unforeseen circumstance which renders the order fulfilment impossible on part of ANNAPURA CLOUD KITCHEN India or the restaurant, the amount will be returned by reversing the transaction by ANNAPURA CLOUD KITCHEN India restaurant. This refund will be returned on the actual source within 5 to 7 working days. However, ANNAPURA CLOUD KITCHEN India is not responsible for any delay on the bank’s side or on third party payment gateway’s side.

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ANNAPURA CLOUD KITCHEN INDIA reserves the right to send to the customers registered with ANNAPURA CLOUD KITCHEN Home Delivery Short Message Service (SMS) regarding the order placed, even though the mobile numbers of such customers may be registered with the DND (Do Not Disturb) services. However, if the customer does not wish to receive the promotional electronic mails, he/she can unsubscribe from the same.

By registering for ANNAPURA CLOUD KITCHEN Home Delivery, you allow ANNAPURA CLOUD KITCHEN India to contact you for offers and updates relating to your account.

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Further information on how we use your personal information when using our Internet ordering system:

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When using the online services for availing ANNAPURA CLOUD KITCHEN Home Delivery, additional information is collected when you place an order online. This information assists in the delivery to your door and to verify your credentials. The internet order system also stores information about your order to help you remember and re-order the same menu in future.

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Credit card, debit card and other payment gateways or mechanisms including netbanking details: ANNAPURA CLOUD KITCHEN India does not store any of your credit card, debit card, cash card or other mechanisms including netbanking details. We work with third-party secured payment providers to handle online transactions who might store card information based on the user’s consent.

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In case of any dispute with respect to ANNAPURA CLOUD KITCHEN Home Delivery, the decision of ANNAPURA CLOUD KITCHEN India shall be final and binding on all concerned. Disputes, if any, are subject to the jurisdiction of the competent court/s at Chandigarh only.

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In case of any queries/grievance, the customer(s) may write to us at interactivecorpchandigarh940@gmail.com and /or for further escalation, customer may reach out at the following address, providing all necessary details regarding such query or grievance: Name: Mr. Amardeep Sekhon Designation: Owner and Manager-Restaurant Excellence cell no: +91-8437642929

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It is clarified that, by placing an order/s through any channels for availing the ANNAPURA CLOUD KITCHEN Home Delivery, a customer unconditionally and fully accepts all above terms and conditions of ANNAPURA CLOUD KITCHEN Home Delivery, read IN CONJUCTION WITH with the Privacy Policy and other covenants of the Terms and Conditions provided herein on the Site

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